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FAQ

When do you release new products?
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Every week! Typically we release new designs on Mondays and Thursdays. Sign up for our newsletters and never miss another release.

Do you ship internationally?
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Yes, of course we do.

Are there any international taxes, duties etc. that I have to pay?
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We are not responsible for these taxes. Each country has their own rules regarding taxation. Please check your local law in force.

How can I contact you about an order?
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You can contact our customer service team email at sales@spheramilano.com or via phone at (212)221-3953.

What do I do if I receive a defective order?
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You can contact our customer service team email at sales@spheramilano.com or via phone at (212)221-3953 and we will make sure to replace it for you.

What is the return policy?
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Returns and exchanges can be made ONLY with in 14 days after delivery. All jewelry must be returned with all its original packaging and in excellent condition.

Can I receive a refund?
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You can! Refunds will only be issued with in 14 days after your package has been delivered. If you have received your package and are not happy with it, please let us know right away!

Do you do custom orders?
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Yes, we do! Please look at all the gorgeous custom styles we offer under the PERSONALIZED category at the top on the main menu bar.

What information do I need to know before ordering a custom personalized piece?
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All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-3 weeks; you can find an item's production time on its product page. If you have any question about your custom piece,  You can contact our customer service team email at Sales@GlazeJewelry.com or via phone at (212)221-3953.

What methods of payment do you accept?
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We accept Visa, Mastercard, Discover, American Express and PayPal.

It looks like you charged me multiple times. HELP!
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

What type of gold do you use in your FINE jewelry pieces?
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All of our FINE jewelry pieces are made in SOLID 14K GOLD.

When will my order arrive?
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All orders ship with in 2 business days! All orders on personalized jewelry take approx 2-3 weeks to ship since each personalized piece of jewelry is MADE-TO-ORDER.